FAQ – The Escape Place
Hello! Welcome to our Frequently Asked Questions section. We at The Escape Place have designed this section specially to answer the most common questions so that you can understand us better.
We hope you find our FAQ section helpful. However if you don’t see the answers to your questions listed below, please feel free to contact us at firstname.lastname@example.org
1 How do I place an order?
Whether you are purchasing from us through our eBay or Amazon stores, you will get the best service we are able to provide. When you place your order you pay immediately at the online checkout. Included in your payment is a pre-calculated fee for shipping. All eBay purchases include free shipping.
2 What forms of Payment options do you accept?
For Amazon we accept Visa, Master Card, American Express and Discover Card. eBay only accepts PayPal for payment.
3 How long will my order take?
When you purchase a product we guarantee that it is in stock and ready to ship. The amount of time that the product takes to arrive will depend on the type of shipping you choose and where you live. When you enter your shipping information you will be given an estimated shipping time.
4 Do you offer international shipping?
Yes! We offer international shipping, both standard and expedited.
5 What is your return policy?
You may return an item within 30 days of delivery for a full refund. We will also pay the return shipping cost if the return is a result of our error.
6 How do I return an item?
We use the automated return policy for both Amazon and eBay. Simply go to the appropriate section on either site to begin the return process.